Terms of service

TERMS OF SERVICE

Last Updated: 09/10/2026

Welcome to Modecraft. These Terms of Service (“Terms”) govern your access to and use of the Modecraft website, including browsing our website and purchasing products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. ACCOUNT TERMS

You may be required to provide certain information when creating an account or placing an order, including your name, email address, phone number, billing address, and shipping address.

You agree to provide accurate, complete, and current information and to update your information when necessary.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

Modecraft reserves the right to suspend or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

2. ELIGIBILITY

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are using the website on behalf of another person or organization, you represent that you have the authority to accept these Terms on their behalf.

3. PRICING AND PAYMENT

All product prices displayed on our website are stated in Indian Rupees (INR), unless otherwise specified.

Prices may change from time to time without prior notice. Any price change will not affect an order that has already been accepted and confirmed by us, except where correction of an obvious pricing or technical error is required.

Applicable taxes, shipping charges, or other charges will be displayed at checkout where applicable.

Payments may be processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process the transaction.

We may refuse or cancel a transaction where payment is unsuccessful, unauthorized, suspected to be fraudulent, or otherwise invalid.

4. PRODUCT DESCRIPTIONS

We make reasonable efforts to ensure that product names, descriptions, images, colours, sizes, specifications, and other information displayed on our website are accurate.

However, colours displayed on your device may vary depending on your screen, settings, lighting, and other factors.

Minor variations in appearance, packaging, printing, or manufacturing may occur and do not necessarily constitute a defect.

If a product contains a material error in its description, specifications, or pricing, we reserve the right to correct the information and, where appropriate, contact you regarding your order.

5. ORDER PLACEMENT AND ACCEPTANCE

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order acknowledgement or confirmation. An acknowledgement does not necessarily mean that the order has been finally accepted.

An order will be considered accepted when Modecraft confirms acceptance or dispatches the product, as applicable.

We reserve the right to refuse or cancel an order, including where:

- A product is unavailable or out of stock;
- There is an obvious pricing, description, or technical error;
- Payment cannot be verified or completed;
- We suspect fraud or unauthorized activity;
- The delivery information is incomplete or incorrect;
- The order appears to violate these Terms or applicable law; or
- Circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, we will initiate an appropriate refund in accordance with our Refund Policy and applicable law.

6. SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated delivery timeframe displayed on our website or communicated to you.

Delivery times are estimates and may vary due to factors including:

- Courier delays;
- Weather conditions;
- Public holidays;
- Incorrect or incomplete address information;
- Logistics disruptions;
- High order volumes;
- Events outside our reasonable control.

Once an order has been handed over to the applicable delivery partner, delivery may be subject to the courier's processes and service conditions.

You are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because of an incorrect address, failure to accept delivery, or repeated unsuccessful delivery attempts, additional charges or other consequences may apply where permitted by law and our applicable shipping policy.

7. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, cancellations, and refunds are subject to our applicable Return and Refund Policy.

Where a product is eligible for return or exchange, you must follow the instructions and timeframe specified in our Return and Refund Policy.

Depending on the circumstances, products may need to be returned in unused condition and with original packaging, tags, labels, or other included materials.

Certain products may not be eligible for return or exchange where permitted by applicable law and where clearly communicated before purchase.

If a product is defective, damaged, incorrect, or materially different from what was ordered, please contact us at hello@modecraft.in as soon as reasonably possible after delivery.

Nothing in these Terms is intended to limit any mandatory consumer rights or remedies available to you under applicable Indian law.

8. CANCELLATIONS

You may request cancellation of an order by contacting us at hello@modecraft.in.

Cancellation requests are subject to the status of the order and our applicable cancellation policy.

Once an order has been dispatched or otherwise processed for fulfilment, cancellation may no longer be possible.

Where a cancellation is accepted and payment has already been received, the applicable refund will be processed according to our Refund Policy and applicable law.

9. PROHIBITED USES

You agree not to use our website or services:

- For any unlawful purpose;
- To violate any applicable law or regulation;
- To infringe intellectual-property or other rights;
- To submit false, misleading, or fraudulent information;
- To impersonate another person or entity;
- To interfere with the operation or security of our website;
- To introduce malicious code, viruses, or other harmful material;
- To attempt unauthorized access to our systems or accounts;
- To collect or misuse information belonging to other customers;
- To engage in fraudulent transactions or payment activity;
- To use automated systems to scrape, copy, or misuse website content without authorization; or
- In any manner that could damage, disable, overburden, or impair our website or services.

We reserve the right to restrict or terminate access to our website where we reasonably believe prohibited activity has occurred.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the Modecraft name, logo, trademarks, website design, product images, text, graphics, content, and other materials provided on our website are owned by or licensed to Modecraft and are protected by applicable intellectual-property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, sell, publish, create derivative works from, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

11. USER REVIEWS AND CONTENT

If you submit reviews, comments, photographs, feedback, or other content to Modecraft, you agree that the content is accurate to the best of your knowledge and does not violate any law or third-party rights.

You should not submit content that is unlawful, defamatory, abusive, obscene, fraudulent, threatening, or otherwise inappropriate.

By submitting content, you grant Modecraft a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

12. THIRD-PARTY SERVICES

Our website may use third-party services, including payment gateways, courier companies, analytics services, hosting providers, advertising platforms, and other service providers.

Your use of third-party services may be subject to the terms and policies of those providers.

Modecraft is not responsible for the independent actions, policies, availability, or security practices of third-party services except to the extent required by applicable law.

13. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

The website may occasionally be unavailable because of maintenance, technical issues, upgrades, security incidents, or circumstances beyond our reasonable control.

14. DISCLAIMER

To the maximum extent permitted by applicable law, our website and its content are provided for general shopping and informational purposes.

We do not guarantee that every website feature, product listing, description, image, or other content will always be completely accurate, current, uninterrupted, or error-free.

Nothing in these Terms excludes or limits any consumer guarantee, statutory right, or remedy that cannot legally be excluded or limited under applicable Indian law.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Modecraft will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability for matters that cannot lawfully be limited or excluded under applicable law, including liability arising from fraud, willful misconduct, or mandatory consumer protections where applicable.

Where liability may legally be limited, Modecraft's liability will be limited to the extent permitted by applicable law and, where appropriate, to the amount paid by you for the relevant product or order.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Modecraft and its owners, employees, service providers, and representatives harmless from claims, losses, liabilities, damages, costs, and expenses arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

This provision does not apply to the extent that the claim results from Modecraft's own unlawful conduct or from circumstances where such indemnification cannot legally be required.

17. FORCE MAJEURE

Modecraft will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, epidemics, pandemics, war, terrorism, civil unrest, government actions, strikes, transportation disruptions, internet or infrastructure failures, or other unforeseen events.

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, services, website, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the website after updated Terms are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.

19. GOVERNING LAW AND JURISDICTION

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdictional rights available to consumers, disputes arising from or relating to these Terms or your use of our website will be subject to the jurisdiction of the competent courts at [CITY, STATE, INDIA].

Nothing in these Terms is intended to prevent you from exercising any mandatory rights or remedies available to you under applicable Indian consumer-protection law.

20. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

21. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return/Refund Policy, Shipping Policy, and any other policies expressly incorporated into our website, constitute the terms governing your use of our website and purchase of our products, except where applicable law provides otherwise.

22. CONTACT INFORMATION

If you have questions, concerns, complaints, or requests regarding these Terms, please contact us:

Modecraft
Website: https://modecraft.in
Email: hello@modecraft.in
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

Grievance/Customer Support Contact:
Name/Designation: [CONTACT PERSON OR GRIEVANCE OFFICER]
Email: hello@modecraft.in
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]

We will make reasonable efforts to respond to customer questions and complaints in accordance with applicable law and our internal procedures.