Refund policy

RETURN & REFUND POLICY

At Modecraft, we want you to be completely satisfied with your purchase. If there is a problem with your order or the product isn’t right for you, we’re here to help with a simple and fair return process.

RETURN ELIGIBILITY

To be eligible for a return, your item must:

• Be returned within [X DAYS] of delivery.
• Be unused, unworn, and in its original condition.
• Have all original tags, labels, and packaging attached.
• Include proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a return.

HOW TO REQUEST A RETURN

To request a return, contact us at [EMAIL ADDRESS] with your order number and the reason for your return.

If your return is approved, we’ll provide you with the return instructions and, where applicable, the return address. Please do not send an item back without contacting us first.

REFUNDS

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

Approved refunds will be processed within [REFUND PROCESSING TIME] after approval. The refund will generally be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

EXCHANGES

We offer exchanges for eligible products, subject to availability.

If you would like to exchange an item for a different size or eligible product, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

If the requested replacement is unavailable, you may be offered a refund or another suitable option.

DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, or incorrect, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Please include your order number and clear photos or videos showing the issue. We’ll review the problem and, where appropriate, arrange a replacement, exchange, or refund.

NON-RETURNABLE ITEMS

The following items may not be eligible for return:

• Items that have been worn, washed, altered, or damaged after delivery.
• Items without original tags or packaging.
• Items returned after [X DAYS].
• Gift cards or other non-returnable products.
• [ADD ANY OTHER NON-RETURNABLE ITEMS].

RETURN SHIPPING COSTS

For a return due to a change of mind, incorrect size, or personal preference, the customer is responsible for the return shipping cost unless otherwise stated.

If the item is defective, damaged, incorrect, or the issue was caused by Modecraft, we will [COVER / REIMBURSE] the reasonable return shipping cost.

Please contact us before sending any return so we can provide the correct instructions.

For questions about returns, refunds, or exchanges, please contact:

Email: [EMAIL ADDRESS]

We’re committed to handling every return fairly and providing helpful customer service throughout the process.