Privacy policy

Last Updated: 09/10/2026

At Modecraft, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. INFORMATION WE COLLECT

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from certain third-party service providers.

A. Information You Provide

Depending on how you interact with Modecraft, we may collect:

• Full name
• Email address
• Mobile/phone number
• Billing address
• Shipping/delivery address
• City, state, and PIN code
• Order and purchase details
• Account information, if you create an account
• Information you provide when contacting customer support
• Information submitted for returns, refunds, exchanges, or complaints
• Any other information you voluntarily provide to us

B. Payment Information

Payments may be processed through third-party payment gateways and payment service providers.

Modecraft does not generally store complete debit-card, credit-card, banking, or other sensitive payment credentials on our own servers. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy and security practices.

C. Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Products viewed
• Website interactions
• Date and time of visits
• Referring website or source
• General usage and performance information

This information may be used to help us operate, secure, maintain, and improve our website.

2. HOW WE USE YOUR INFORMATION

We may use your information for legitimate business purposes, including:

• Processing and fulfilling your orders
• Processing payments
• Delivering your purchases
• Providing order confirmations and shipping updates
• Processing returns, refunds, and exchanges
• Responding to customer questions and support requests
• Managing customer accounts
• Providing products and services you request
• Improving our website, products, and services
• Personalizing your shopping experience
• Detecting and preventing fraud, abuse, and unauthorized activity
• Maintaining business and transaction records
• Protecting the security and integrity of our website
• Complying with applicable laws and legal requirements
• Sending promotional communications where permitted by applicable law and where appropriate consent or another lawful basis exists

Where processing is based on your consent, you may withdraw your consent subject to applicable law. Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal.

3. COOKIES AND SIMILAR TECHNOLOGIES

Modecraft may use cookies, pixels, tags, and similar technologies to improve your experience and understand how our website is used.

Cookies may help us:

• Keep products in your shopping cart
• Remember your preferences
• Maintain sessions and account functionality
• Understand website traffic and usage
• Measure website performance
• Improve website functionality
• Support advertising and marketing activities, where applicable
• Help protect our website against fraudulent or unauthorized activity

Some cookies may be essential for the website to function properly.

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some parts of our website.

4. THIRD-PARTY SERVICES

We may use trusted third-party companies and service providers to help operate our business and provide services to you.

These may include:

• E-commerce and website hosting providers
• Payment gateways
• Shipping and logistics companies
• Order fulfillment providers
• Analytics providers
• Advertising and marketing platforms
• Email and communication providers
• Customer support services
• Fraud prevention and security providers
• Other technology and business service providers

These third parties may process personal information on our behalf or independently according to their own applicable terms and privacy policies.

Examples of information that may be shared include your name, contact information, delivery address, order details, and other information necessary to provide the requested service.

We do not sell your personal information merely for the purpose of selling it to third parties.

We may also disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, governmental requests, or to protect our legal rights, customers, website, or business.

5. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the circumstances, these measures may include:

• Access controls
• Secure data transmission
• Authentication and authorization procedures
• Restricted access to personal information
• Security monitoring
• Appropriate technical safeguards

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, and regulatory requirements.

When personal information is no longer required and there is no legal or legitimate reason to retain it, we may take reasonable steps to delete, anonymize, or otherwise dispose of it in accordance with applicable law.

7. CUSTOMER RIGHTS

Subject to applicable Indian law and any applicable conditions or limitations, you may have rights regarding your personal information, including:

• Requesting information about personal data we process about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion or erasure of personal information where applicable
• Withdrawing consent where processing is based on consent
• Raising a privacy-related grievance
• Requesting assistance regarding your personal information
• Exercising other rights available under applicable law

To exercise an applicable privacy right, please contact us using the contact information provided below.

For security purposes, we may need to verify your identity before processing certain requests.

We will handle applicable requests and grievances in accordance with the requirements of applicable Indian law.

8. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you promotional communications about Modecraft products, offers, launches, discounts, and other updates.

You may unsubscribe from promotional emails by using the unsubscribe link included in the relevant communication or by contacting us at:

hello@modecraft.in

Please note that you may still receive important transactional communications, such as order confirmations, payment notifications, shipping updates, refund notifications, or other service-related messages.

9. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable legal requirements, we will take reasonable steps to address the situation as required by law.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, social media platforms, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party service you access through links on our website.

11. INTERNATIONAL DATA PROCESSING

Some third-party service providers used by Modecraft may process or store information outside India.

Where personal information is transferred to or processed in another country, we will take reasonable steps to comply with applicable Indian data protection requirements and applicable contractual and security obligations.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable laws and regulations.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

13. CONTACT US

If you have any questions, concerns, privacy requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us.

Store Name:
Modecraft

Website:
https://modecraft.in

Email:
hello@modecraft.in

Phone:
[PHONE NUMBER]

Business Address:
[BUSINESS ADDRESS]

Privacy / Grievance Contact:
[CONTACT PERSON NAME]

Grievance Email:
hello@modecraft.in

We will make reasonable efforts to address privacy-related requests and grievances in accordance with applicable law.

14. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of the courts in India, subject to applicable law.

15. CONSENT

By using the Modecraft website and providing your personal information, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and processed as described above.

If you do not agree with this Privacy Policy, please discontinue use of our website and services.